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8 Tips for Processing Communication Requests

8 Tips for Processing Communication Requests

Processing communications and creative requests within the church can feel like navigating a minefield. This collaborative process involves limited resources, conflicting agendas, and a subjective subject matter. Below are a couple of steps to help ensure artists and communicators are empowered to help the church accomplish its vision.

Partners Not Clients

Move away from calling those you serve clients and towards calling them partners. “Clients” communicates a cold relationship based on professionalism. In this relationship model, the artist is a resource to accomplish a task. Partner communicates a collaborative relationship based on teamwork. In this model, the artist feels honored and looks to honor.

Communicate Decision-Making Principles

Information vacuums get filled with negative assumptions. So communicate the guidelines behind your decisions and people will feel treated fairly. When nobody understands why a request didn’t get greenlit, suspicions can arise.

Information vacuums get filled with negative assumptions.

The three principles behind video production at Liquid Church are: large target audience, wide distribution, and deep value. If a request doesn’t fit into that, it’s easy to say no, because we already know why we make the decisions we make (and so do our teams).

Determine and Communicate Resource Allocation

When the leadership determines and communicates how resources are going to be allocated across departments, it brings clarity and avoids competition. If this vital step is skipped, it will foster competition across departments. Then the loudest department, not the department that deserves priority, will receive the resources.

When You Add, You Have to Subtract

If your church decides to add an area of focus for an upcoming year (discipleship, evangelism, clowns, etc.), you need to subtract a focus from last year. If you don’t, every department naturally feels they should receive the same treatment from the past, which will overload your creative teams. The pie chart has only so many slices. If you add one, you need to subtract one.

This Quarter or Never

If you don’t have time for a creative request in the next 3 months, you won’t have time for it in the following 3 months either. If higher priorities superseded a request now, they will trump it later as well. The partner would rather hear this harsh reality than the false promise of “we’ll get to it later”.

Right-Size the Request

Depending on workload, you may have to scale down or even decline the request. Whenever you have to say no, look for another way to say yes. Instead of producing a video, create an ad or design a graphic.

Whenever you have to say no, look for another way to say yes.

Consider Scaling Up

We need to consider when to scale down a request and when to scale it up. When interacting with a partner, avoid the temptation of consistently reducing the request. Work to add value to the partner by considering when to elaborate ideas.

Always Explain Rejection

Rejection stings. It stings worse when we don’t know why we’re being rejected. When you have to reject or deny a request, make sure to explain why. When a partner understands the factors behind your decision, they will be able to better accept it.

When you have to reject or deny a request, make sure to explain why.

Ultimately, remember that you are on a team. It’s not you against the constant onslaught of requests. It’s you and your team trying to communicate effectively to your group of people seeking after God. We’re in this together, and the friction is worth it.

About The Author

Ben Stapley

Ben has a passion to create and capture memorable moments and media for individuals, non-profits, and corporations. He has a background in television production and Sunday service creation. He currently oversees a team of staff and volunteers to design and delivery incredible videos and photos for Liquid Church in NJ. He lives in beautiful Hunter-don County, NJ, with his wife, Rose, and their daughters, Violet and Scarlet.

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